Shipping policy

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Time

Shipping times vary based on your location. Estimated delivery times are:

United States: 7–12 business days
Canada & UK: 7–14 business days
Australia & New Zealand: 7–14 business days
Europe: 7–15 business days
Rest of World: 10–20 business days

Please note these are estimates and may vary due to factors outside of our control such as customs delays or shipping carrier issues.

Shipping Costs

Shipping costs are calculated at checkout.
Free shipping may apply during promotional periods.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number.
If you do not receive tracking within 5 business days, please contact us using the email below.

Delays & Unexpected Issues

Occasionally, shipping delays may occur due to customs inspections, weather conditions, or high volume periods such as holidays. We are not responsible for delays caused by the carrier but will always do our best to help.

Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Missing Packages

If your package shows “delivered” but you did not receive it:

  1. Check with neighbors and your local post office

  2. Verify the shipping address

  3. Contact us — we’ll do what we can to help

Customs & Duties

International customers are responsible for any customs fees or import duties that may apply.

Contact Us

If you have any questions, please contact us at:
📧 vlrluxfit@gmail.com 

We’re happy to help!